Store Policies

Shipping

Orders of in-stock merchandise will be sent out within 2 business days.

Domestic Shipping

You may expect delivery within 6-8 business days after your order has shipped.  Customers in Alaska and Hawaii may expect delivery times of 2-4 weeks.  

*Shipping rates are subject to change and will be updated here. 

**Additional shipping may be charged for freight intensive items and some items may not qualify for free shipping.

International Shipping

Please pay with a major credit card or PayPal in US funds only. Customer is responsible for all applicable government taxes, duties, custom fees, and/or broker fees. Customers in Canada and US Territories may expect a delivery time of 2 to 4 weeks.  All international orders are held until the customer requests shipment. At that time an invoice will be sent for the total shipping charge from USPS. International shipments may be subject to Duty Tax collection upon delivery at the discretion of customer’s country.

Return Policy

We want all our customers to be 100% satisfied!  We have a 30-day return policy on items that you are not satisfied with. When your order arrives, please look at your item(s) to verify that you’ve received them complete and undamaged. Kit and Block of the Month fabric pieces are folded in and nested with each other – please unfold the fabric and pull each piece apart to make sure you have everything listed on the pattern/package. If your order is incorrect, damaged, or incomplete, please contact us before returning an item so that we can provide additional instructions and expedite your return process. 

Unfortunately, we will not be able to replace, reship or refund if we are not notified within those 30 days. Refunds are issued once returns are received and processed in the form of store credit. Refunds will not be given for shipping charges. Refunds for refused or abandoned packages will be at our discretion. 

Items must be unopened and in new condition. Any shipping on returns will be at the expense of the buyer. A shipping confirmation is recommended, as we cannot be responsible for items lost by the post office. Along with your return, please include a copy of your receipt. 

Several types of goods are exempt from being returned:

• Gift Cards

• Downloadable digital products and patterns

• Fabrics that have been cut, dyed, washed, or contain odors

• Sale items

• Patterns and books may not be returned due to copyright laws

• Any items that show sign of use

Cancelation of orders prior to shipping will result in a 5% restocking fee, including orders placed for “pre-orders” for new product launches.

Virtual Class and Program Policy

Around the Block provides project classes and other educational programs virtually, mainly using the Zoom platform. We e-mail students within 24 hours of the start of each class the necessary log-in information. This login information is only to be used by registered participants. All online classes are recorded and after the live class/program is completed and uploaded we email a link to the recorded version to all registered students for a 3-day viewing period. No refunds are available if the registered student is unable to attend the live class/program or watch the recorded link within the allocated three-day period. All non-registered students are prohibited from access to the class/program (live or recorded) and materials.

In-Person Class and Program Policy

Around the Block prepares class materials and makes a time commitment in for classes/programs, therefore, refunds are only available when a cancellation is made at least one week prior to the first class, less a $10 handling fee. Cancellations made after that time will receive a credit for store merchandise only, less a $10 handling fee. If Around the Block must cancel a class, registrants will be contacted and given a full refund or the substitution of another class/program.  

Privacy

Your privacy is our priority.
This website is protected with SSL (secure sockets layer) encryption, the highest standard in internet security. We do not share or sell your personal information or email address with anyone.

What information do we collect?

When you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature we collect the information you provide to complete the chosen service.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously and use guest checkout without registering.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Around the Block and Courtly Quilter. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, generic and non-personally identifiable visitor traffic information may be provided to other parties for marketing or other uses.

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us all feedback pertaining to privacy, or any other issue.

Your consent
By using our site, you consent to our privacy policy.